Privacy Policy

Introduction

Preserving the confidentiality and security of your personal information is a paramount commitment at RxGenius.ai. We prioritize the protection of your privacy, adhering to all relevant laws and regulations.
In the course of your interaction with the Websites and Services provided by RxGenius.ai (referred to as "RxGenius.ai," "we," "us," or "our"), we may come across various forms of information, directly or indirectly identifying you ("personal information" or "personal data"). This Privacy Policy delineates how Chatdok UG and its subsidiaries collect, utilize, and disclose personal information acquired through:
- Our Websites, encompassing but not limited to https://www.rxgenius.ai/, https://www.rxgenius.ai/blog/, https://www.shopgeniusai.com
- Mobile applications.
- Registration for Marketing Activities.
- Third-party sources like data brokers, publicly available sources, and our partners.
- Services user interface dashboard registration forms on our Websites.
- Subscriber data submitted to our hosted search or related services (the "Services").

This Privacy Assurance is structured to cover:
1. Types of Personal Data Collected by RxGenius.ai
2. How RxGenius.ai Utilizes Your Personal Information
3. The Collection Process of Your Personal Information by RxGenius.ai
4. Automatic Collection of Information by RxGenius.ai
5. Retention Duration of Your Personal Information by RxGenius.ai
6. Sharing of Your Personal Information by RxGenius.ai
7. Security Measures Implemented by RxGenius.ai to Safeguard Your Information
8. Your Choices and Rights Regarding the Use of Your Personal Information
9. Subscriber Data Processing and Accountability
10. Managing Your Communication Preferences
11. Protection of Minors – Children Under 13
12. Resolution of Disputes
13. Policy Updates


For any inquiries or concerns regarding this Privacy Assurance, our privacy practices, or the processing of your personal information, along with the exercise of data rights under applicable laws, please contact RxGenius.ai at privacy@chatdok.com or via mail at:

Chatdok UG
Am Kohnen 85,
40599 Dusseldorf

Chatdok Ltd
236a Evelyn Street Deptford
SE8 5BZ, London

1. Types of Personal Data Collected by RxGenius.ai

The spectrum of personal data we collect and disclose is contingent upon your interaction with our Websites or participation in Marketing Activities. Broadly, we may compile information that identifies you, details about your engagement with our Websites, and content generated during your usage of our Websites.

The information gathered from you may include:
- Personally identifiable details such as name, photo, mailing address, email, or phone number.
- Data pertaining to your internet connectivity, the devices you employ to access our Websites, and your usage patterns.
- Information submitted through forms on our Websites.
- Identifying details relevant to the planning and execution of corporate events associated with our Marketing Activities, such as user conferences.
- Records and duplicates of your communications, encompassing email addresses and Twitter handles, in the event of any contact with us.
- Your survey responses, should you opt to participate in research surveys.
- Details of transactions conducted on our Websites or linked to the acquisition of our Services.

Furthermore, you may contribute information as a user, which may be posted or displayed in public sections of our Websites, the RxGenius.ai Community site, or transmitted to other users or third parties. It is important to note that your user contributions are posted and transmitted at your own discretion and risk.

2. How RxGenius.ai Utilizes Your Personal Information

RxGenius.ai leverages the personal information you provide to us for various purposes, ensuring the seamless delivery of content on our Websites, orchestrating and hosting Marketing Activities, and facilitating the provision of our Services. The diverse ways in which we may employ this information include:
- Presentation of our Websites and their content to you.
- Facilitation of your interaction with interactive features on our Websites.
- Enhancement of the overall user experience on our Websites, Services, and Marketing Activities.
- Administration of your access to the Services.
- Fulfillment of contractual obligations and enforcement of rights arising from contracts between you and us, encompassing billing and collection processes.
- Provision of account and/or subscription-related notifications, such as expiration and renewal notices.
- Notification of changes to our Websites or Services.
- Delivery of requested information or services.
- Communication regarding Marketing Activities, including promotional details.
- Dispatch of promotional information and other communications related to our products or Services.
- Compilation of lists of actual and potential users and subscribers for our products or Services.
- Generation of statistics about the use of our Websites, products, or Services.
- Prevention of fraud or abuse.
- Compliance with legal or regulatory obligations.
- Pursuit of any other purpose explicitly described at the time of information collection.
- Addressing engagement-related needs.
- Fulfillment of any other purpose contingent upon your consent.

3. The Collection Process of Your Personal Information by RxGenius.ai

It is imperative to shed light on the intricacies of collecting personal information. Section 9 of this Privacy Policy is dedicated to the comprehensive understanding of personal information submitted by our subscribers to our Services or obtained through our Services on their behalf or under their guidance.
RxGenius.ai procures personal information through a variety of channels, including:
Form Completion: Your information is gathered when you complete forms on our Websites, whether for account registration, Service subscription, or commenting purposes.
Account Creation: Information is collected when you create an account to access our Services or add a new user within that account.
Transaction Processing: Personal information is obtained during transactions on our Websites, such as fulfilling orders for our Services.
Search Queries: When you perform search queries on our Websites.
Message Posting: Information is acquired when you post messages on our Websites, whether in public areas or directly to other users or third parties.
Blog Usage: When you utilize our publicly accessible blogs.
External Contact: Information is collected when you reach out to us outside our Websites, for instance, via email or Twitter.
Support Team Interaction: When you seek assistance from our Support team.
Survey Participation: Your input is gathered when you respond to surveys conducted for research purposes.
Public Posting: If you provide information intended for public areas of our Websites.
User Contribution: Information transmitted to other users or third parties as a user contribution.
Marketing Activities: When you register for or participate in our Marketing Activities.

Third-Party Involvement and Data Enrichment
RxGenius.ai, within legal boundaries, may collect personal information from third-party sources to enhance our existing data ("data supplementation"). This process helps improve our Websites, deliver enhanced and personalized Services, update and analyze records, identify new customers, and offer products and services aligned with your interests. The integration of third-party sourced information adheres to the guidelines outlined in this Privacy Policy, along with any additional constraints imposed by the data source.
Examples of third-party sources may include:
Data Brokers: Providers of demographic data supplementing our collected information.
Social Networks: Information referenced or granted permission on social media services.
Partners: Collaborators with whom we provide co-branded services, sell or distribute Services, or engage in joint marketing activities.
Publicly Available Data: Information accessible from public sources or the public domain.

These third-party sources might supply data such as contact information for address verification or data purchased to refine advertising and product personalization. RxGenius.ai disclaims responsibility for the accuracy of third-party information or their policies and practices.

Financial Information

For payment processing, transactions are handled by third-party payment processors such as Stripe. RxGenius.ai does not retain personally identifiable information or financial details like credit card numbers during payment processing. All such information is directly provided to our third-party processors. Currently, our third-party processor is Stripe, and you can review their privacy policy at https://stripe.com/us/privacy.

4. Automatic Collection of Information by RxGenius.ai

As is common with many websites, RxGenius.ai employs automatic data collection methods to gather specific information while you navigate and engage with our Websites. This collected data serves a crucial role in enhancing and customizing our Websites, Marketing Activities, and Services, as well as contributing to the prevention of fraud or abuse. The information is logged and stored in log files.
Automatically collected information includes, but is not limited to:
- Internet Protocol (IP) addresses
- Internet Service Provider (ISP)
- Browser type
- Referring/exit pages
- Operating system
- Date/time stamp
- Browsing actions and patterns

Cookies

RxGenius.ai and its partners utilize cookies or similar technologies for trend analysis, administering our Websites and Services, monitoring user movements on our platforms, and obtaining demographic insights about our user base.
We employ "cookies" on the RxGenius.ai websites. These are small text files that are stored on your device (e.g., PC, smartphone, tablet). Some cookies are removed from your device at the end of your browsing session (session cookies), while others remain on your device to recognize it upon your next visit (permanent cookies). Additionally, we use third-party cookies that may process your personal information, potentially combining it with data these third parties have already collected during your use of their services.
A cookie, a small piece of data placed on your device during website visits, enables this process. Users have control over cookie usage at the individual browser level; however, disabling cookies may restrict access to certain features or functions on our Websites or Services. Upon visiting the RxGenius.ai website, you will receive a notice about the use of cookies.
The following types of cookies are set by the RxGenius.ai websites:
i. Essential or necessary cookies:
These cookies store your preference regarding cookie acceptance. They contain "yes" or "no." and they expire in 13 months.
ii. Consent banner cookies:
The primary cookie for tracking your actions. It includes information about the domain, an initial timestamp (first visit), a last timestamp (last visit), the current timestamp (current visit), and a session number. And these cookies expire in 13 months.
Clicking on social media links or share buttons on the RxGenius.ai websites may open linked social network sites, potentially storing additional cookies on your device. These cookies are beyond our control.
The content of these cookies is encrypted to prevent unauthorized access by third parties.
Our use of cookies is based on our legitimate interest in ensuring the technical functionality and design of our website in line with requirements, as well as in conducting visitor analyses on the RxGenius.ai websites (Art. 6(1)(f) GDPR). For tracking cookies, your personal data's processing relies on your consent provided through the cookie notification on the RxGenius.ai websites (Art. 6(1)(a) GDPR). You can revoke this consent by rejecting the cookie notification when you arrive on the website.
You have the option to view and delete stored cookies and limit or block cookie acceptance through your browser's security settings. Keep in mind that restricting cookies may limit your ability to use all RxGenius.ai website features fully.

5. Retention Duration of Your Personal Information by RxGenius.ai

RxGenius.ai adopts a retention policy for your personal information aligned with the original purpose of collection. Specifically, we may retain your personal information for the duration of your account's active usage of our Websites or Services or as stipulated in our subscription agreements. Furthermore, we may continue to retain your personal information for a reasonable period after the cessation of your account.
The retention period is designed to cater to various needs, including:
- Legitimate Business Interests: RxGenius.ai may keep your personal information for the duration required to pursue our legitimate business interests.
- Audits: Retention may be extended to facilitate audit processes ensuring the integrity and security of our systems and services.
- Legal Obligations: Compliance with legal obligations necessitates the retention of personal information for the prescribed period.
- Dispute Resolution: Personal information may be retained to address and resolve disputes that may arise.
- Enforcement of Agreements: RxGenius.ai may keep your personal information for the duration needed to enforce agreements between you and us.
This approach ensures that your personal information is retained only for as long as necessary, and we continually assess the need for its preservation in alignment with the aforementioned purposes.

6. Sharing of Your Personal Information by RxGenius.ai

Understanding when and how personal information is shared is essential. RxGenius.ai may disclose your personal information to specific third parties based on our relationship with them, your consent, or legal and contractual obligations that mandate such sharing.
We may share your personal information collected or provided by you in the following instances:
Subsidiaries and Affiliates: Information may be shared with our subsidiaries and affiliates for the purposes outlined in this Privacy Policy.
Contractors and Service Providers: Personal information may be disclosed to contractors, service providers such as Stripe and Intercom, and other third parties engaged in supporting our business. These entities are contractually obligated to maintain the confidentiality of personal information and can use it only for the purposes disclosed.
Community Forum Account Creation: When you create an account on our community forum, information shared in public areas of our Websites may be accessible to any user of our Websites.
Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of RxGenius.ai’s assets, personal information about our Websites users may be shared with a buyer or successor. Notification via email and/or a prominent notice on our Websites will be provided regarding any change in ownership or uses of personal information, along with choices you may have.
Legal Compliance: Information may be disclosed to comply with any court order, law, or legal process (such as a subpoena), to investigate fraud, respond to government or regulatory requests, lawful requests by public authorities, or to meet national security or law enforcement requirements.
Enforcement of Agreements: Personal information may be shared to enforce or apply our Terms of Service and other subscription agreements, including billing and collection purposes.
Protection of Rights and Safety: Information may be disclosed if deemed necessary or appropriate to protect the rights, property, or safety of RxGenius.ai, our subscribers, or others. This includes sharing information with other companies and organizations for purposes of fraud protection and credit risk reduction.
Other Disclosures: Information may be disclosed for any other purpose explicitly disclosed by us when you provide the information or with your consent.
Aggregated Statistical Data: RxGenius.ai may share aggregated statistical data that does not contain Personal Data with third parties.
Partners and Third-Party Applications: We partner with third parties that serve content or applications, including those managing advertising on our Websites or other sites. These partners may collect information as you interact with them through our Websites. Please note that these partners may use cookies or similar technologies for interest-based advertising. If you wish to opt out, you can do so here (or if located in the European Union, click here).
Sign-In Services: You may log in to our Websites using sign-in services such as Github, Google, or Heroku profiles. These services authenticate your identity and may share certain personal information with us, such as your name and email address, to pre-populate our sign-in form.
External Website Links: Links to other websites may be included from time to time. If you submit personal information to those sites, it will be governed by the respective third-party’s privacy policies. Please carefully read the privacy policy of any website you visit.

7. Security Measures Implemented by RxGenius.ai to Safeguard Your Information

Ensuring the security of your personal information is a top priority at RxGenius.ai. We employ suitable technical and organizational security measures designed to protect your data from accidental loss, unauthorized use, alteration, or disclosure. While our security measures are crafted to be appropriate for our business activities, it's important to note that no security measures are flawless or impenetrable. Therefore, any transmission of personal information is undertaken at your own risk.
It is equally crucial for you to play an active role in ensuring the safety and security of your information. RxGenius.ai cannot be held responsible if you circumvent any privacy settings or security measures on our Websites. If you have been given a password for access to specific parts of our Websites, or if you have chosen one, it is your responsibility to keep this password confidential. Please refrain from sharing your password with anyone.
Exercise caution when divulging information in public areas of our Websites, such as community message boards or forums. Information shared in these public spaces may be accessible to any user of our Websites. While we strive to create a secure environment, we cannot control the actions of other users with whom you choose to share your information. Consequently, we cannot guarantee that the information you contribute will remain inaccessible to unauthorized parties.

8. Your Choices and Rights Regarding the Use of Your Personal Information

Your consent for the collection and use of your personal information in accordance with this Privacy Policy is explicitly given when you use our Websites, Services, and participate in Marketing Activities. This consent does not affect the lawful processing of your personal information based on other legal bases such as contractual obligations, compliance with applicable laws, and legitimate purposes.

Opting Out of Marketing Communications:

If you receive marketing communications or promotions from us and wish to opt-out, you can do so at any time by:
- Following the unsubscribe instructions included in the promotion (if sent by email).
- Using the RxGenius.ai preference page.
- Accessing email preferences in your account settings page in the Services user interface dashboard.
- Sending an email to the address provided in the Contact Information section above.

Right to Access or Correct Personal Information:

You have the right to access and correct your personal information. To review or correct your personal information, you can log in to the relevant Website or Service and visit your account profile page designated as “My Account.” Alternatively, you can contact us through the Support Center or send us an email to the address noted in the Contact Information section above.

Right to Delete Personal Information ("Right to be Forgotten"):

You have the right to request the deletion of personal information we hold about you. This right is applicable when:
- The personal information is no longer necessary for the purposes for which it was collected.
- You withdraw consent, and there is no other legal ground for processing.
- You object to processing, and there are no overriding legitimate grounds.
- The personal information has been unlawfully processed.
- Erasure is required for compliance with a legal obligation.
To request the removal of your personal information, you can log in to the relevant Website or Service and contact us through the Support Center or send an email to the address noted in the Contact Information section above. Account closure is also an option. We aim to respond to your request within 30 days, informing you if removal is not possible and providing reasons.

Right to Data Portability:

You have the right to receive or transfer a copy of your personal information if:
- Processing is based on consent or necessity for a contract.
- Processing is automated.
To request a copy of your personal information, you can log in to the relevant Website or Service and contact us through the Support Center or send an email to the address noted in the Contact Information section above.

Right to Restrict Personal Information Processing:

You have the right to request the restriction of processing of your personal information if:
- You contest the accuracy until corrected.
- Processing is unlawful, but erasure is not desired.
- We no longer need the information for processing but is required for legal claims.

To request restriction of processing, you can log in to the relevant Website or Service and contact us through the Support Center or send an email to the address noted in the Contact Information section above.

Right to Object to Processing Based on Legitimate Interest:

If processing is based on legitimate interest, you have the right to object. We will assess each case individually and cease processing unless compelling legitimate grounds override your interests, rights, and freedoms.
To object to processing, you can log in to the relevant Website or Service and contact us through the Support Center or send an email to the address noted in the Contact Information section above.

Right to be Informed of Safeguards for International Transfers:

For information on safeguards regarding the international transfer of your personal information, refer to the Terms of Service. RxGenius.ai implements appropriate safeguards for transfers to countries without an adequacy decision.

Right to Withdraw Consent:

You can withdraw your consent for processing personal information at any time without affecting the lawfulness of processing based on consent before withdrawal. To withdraw consent, you can:
- Use web browser and opt-out options described in this Privacy Policy.
- Log in to the relevant Website or Service and contact us through the Support Center.
- Follow unsubscribe instructions in emails.
- Use the RxGenius.ai preference page.
- Access email preferences in your account settings page in the Services user interface dashboard.
- Send an email to the address noted in the Contact Information section above.

Right to Submit Complaints or Report Abuse:

You have the right to lodge a complaint with a supervisory authority if you believe the processing of your personal information infringes applicable laws. For abuse reports, please contact us via email at hello@rxgenius.ai.

California Privacy Rights:

California residents can opt-out of the disclosure of personal information to third parties for direct marketing purposes. To make such a request, log in to the relevant Website or Service and contact us through the Support Center or send an email to the address noted in the Contact Information section above. Note that opting out may not prevent receiving selected offers directly from us in accordance with applicable law.

9. Subscriber Data Processing and Accountability

Subscriber Data Submission and Processing:

RxGenius.ai facilitates the electronic submission of data by subscribers to our Services, following the terms outlined in our subscription agreements, including our Terms of Service available at [Terms of Use Link](https://www.rxgenius.ai/terms.html). The privacy and security practices related to our Services are detailed in our security and compliance documentation, accessible on our website. As subscribers control the data processed, our network, platform, and Services serve as conduits for information.

Purpose Limitation and Use of Personal Information:

The personal information collected through our Services, at the direction of subscribers, is strictly utilized for providing the subscribed Services. RxGenius.ai does not have a direct relationship with individuals whose information is hosted or transmitted through the Services. Subscribers are responsible for adhering to regulations, laws, and obtaining necessary consent before transferring data to RxGenius.ai for processing.

Exclusion for Visitors and Business Contacts:

This section specifically pertains to personal information associated with subscribers and does not cover data collected from Visitors and Business Contacts. The privacy provisions for Visitors and Business Contacts are governed by other sections of this Privacy Policy.

Choice and Opt-Out:

RxGenius.ai acknowledges the limited ability to access personal information submitted by subscribers. Data subjects seeking changes to their information should contact the subscribing entity directly. Concerns can be reported following our acceptable use policy at hello@rxgenius.ai, and we will forward requests to the relevant subscriber.

Sub-processor Accountability:

As the primary processor of personal information, RxGenius.ai may engage third-party service providers, contractors, and sub-processors to assist in providing Services. Contracts with these entities restrict their access, use, and disclosure of personal information, ensuring accountability.

Data Integrity and Purpose Limitation:

Acting as a data processor, RxGenius.ai processes data for specified purposes, such as providing Services, addressing technical issues, and adhering to subscriber instructions or legal requirements. RxGenius.ai does not own or control subscriber-submitted data. In business transactions, personal information may be shared with subsidiaries, contractors, or third parties.

Data Subject Rights:

Individuals seeking access, correction, amendment, or deletion of personal information processed through our Services should contact the relevant subscriber (data controller). RxGenius.ai will assist subscribers in fulfilling such requests and respond to them within 30 days.

Data Retention:

RxGenius.ai retains processed personal information for the duration necessary to provide Services and comply with subscription agreements. In certain cases, personal information may be retained beyond the subscriber's deletion for legitimate business interests, audits, legal compliance, dispute resolution, and agreement enforcement.**

10. Managing Your Communication Preferences

Communication Choices:

At RxGenius.ai, we empower visitors to our Websites, personnel of our subscribers whose personal information is gathered through our Websites or Services, and participants in Marketing Activities with the ability to control the use of their information. You have the freedom to decide how we engage with you.

Opting Out of Marketing Activities:

If you wish to discontinue receiving or participating in Marketing Activities, which may include newsletters, you have several options:
- Utilize the straightforward unsubscribe instructions embedded in our emails.
- Visit the RxGenius.ai preference page for personalized communication settings.
- Adjust your email preferences effortlessly within your account settings page in the Services user interface dashboard.
- Reach out to us via email using the contact information provided in the section above titled "Contact Information.

Your Communication Preferences Matter:

RxGenius.ai is committed to respecting your communication preferences. By providing these accessible options, we aim to ensure that your engagement with our content is tailored to your desires. Feel free to make choices that align with your preferences, and we'll do our best to honor them promptly.

11. Protection of Minors – Children Under 13

Our Commitment:

RxGenius.ai's Websites and Services are designed and intended for individuals aged 13 and above. We do not knowingly seek or collect personal information from children under the age of 13. To ensure the privacy and safety of minors, we adhere to the following guidelines:

No Collection from Children Under 13:

Individuals under the age of 13 are strictly prohibited from providing any personal information on our Websites and Services. This includes, but is not limited to, features such as registration, making purchases, engaging in interactive activities, or participating in public comments.

No Knowingly Collected Information:

We do not knowingly collect personal information from individuals under 13 years old. If you are under the age of 13, refrain from using our Websites or Services, and do not provide any personal information about yourself, including but not limited to your name, address, telephone number, email address, or any screen name or user name.

Immediate Action on Identification:

In the event that we discover or are informed that personal information has been unintentionally collected from a child under 13 years old, we will promptly delete that information to uphold privacy and compliance.

Reporting Concerns:

If you suspect that we may have unintentionally obtained information from or about a child under 13 years old, we encourage you to contact us using the information provided in the "Contact Information" section above. Your cooperation is essential in maintaining a secure online environment for all users.

12. Resolution of Disputes

Concerns Regarding Privacy or Data Use:

In the event you have a privacy or data use concern that remains unresolved and has not been addressed to your satisfaction by RxGenius.ai, we encourage you to reach out to our designated third-party dispute resolution provider based in Germany. Your privacy and satisfaction are our priorities, and we are committed to resolving any concerns in a fair and efficient manner.

Contact our German-based Dispute Resolution Provider:

You can contact our German-based third-party dispute resolution provider through the following link: [Dispute Resolution Provider](https://german-dispute-resolution.truste.com/watchdog/request).
This service is provided at no cost to you, ensuring accessibility and impartial resolution. Your feedback and concerns are valuable to us, and we appreciate your cooperation in reaching an equitable resolution.

13. Policy Updates

Changes to Privacy Policy:

RxGenius.ai maintains the right to update this Privacy Policy as necessary. We are committed to transparent communication, and any revisions made to this Privacy Policy will be promptly posted on this page. The modifications will take effect upon publication, except in cases outlined below. Should substantial changes be implemented in how we handle your personal information, we will notify you via email (sent to the email address specified in your account) or through a notice on this page, providing a notice period of thirty (30) days before the changes become effective. Immediate implementation may occur for changes made to comply with applicable laws.

Stay Informed:

It is your responsibility to ensure that we have your current email address, and we recommend periodic visits to this page to stay informed about any adjustments to our Privacy Policy. By continuing to use the Websites and Services, you expressly acknowledge your acceptance of the then-current Privacy Policy. Your consent to RxGenius.ai's collection of personal information is assumed in accordance with the prevailing Privacy Policy.

Questions or Concerns:

For inquiries or concerns regarding this Privacy Policy, please reach out to RxGenius.ai using the contact information provided in the "Contact Information" section above or simply send an email to hello@rxgenius.ai or or by mail at Chatdok UG, c/o Datenschutzbeauftragter, Am Kohnen 85, 40599, Düsseldorf, Germany. The revision date of this Privacy Policy is indicated at the top of the page.